Privacy policy

Privacy Policy – AL ZAYAN

Effective Date: August 16, 2026

At AL ZAYAN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our online store in the United Arab Emirates (UAE).

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Delivery and billing address

  • Order and transaction details

  • Payment-related information

  • Device, browser, and website usage information

  • Any information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Confirm and communicate order details.

  • Process payments and refunds.

  • Provide customer support.

  • Manage returns and exchanges.

  • Improve our website, products, and services.

  • Prevent fraud, misuse, and unauthorized transactions.

  • Send promotional communications where permitted and where you have provided appropriate consent.

  • Comply with applicable legal and regulatory requirements in the UAE.

3. Payment Information

Payments may be processed through secure third-party payment providers. AL ZAYAN does not intentionally store complete payment card details on its own systems unless necessary and legally permitted.

Payment information may be handled directly by the applicable payment provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember preferences.

  • Understand how visitors use our website.

  • Improve website performance and user experience.

  • Support relevant marketing and advertising activities where applicable.

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as:

  • Payment processors

  • Delivery and logistics companies

  • Website and hosting providers

  • Technology and analytics providers

  • Customer service providers

  • Legal, regulatory, or government authorities when required by law

These parties may only receive information necessary to perform their relevant services or meet legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, maintain business records, and comply with applicable legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Subject to applicable UAE law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where legally applicable.

  • Withdraw consent where processing is based on consent.

  • Object to or request restriction of certain processing where applicable.

  • Request information about how your personal data is being used.

To exercise a privacy-related right, please contact AL ZAYAN using the contact details provided on our website.

9. Third-Party Websites

Our website may contain links to third-party websites or services. AL ZAYAN is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with your personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how AL ZAYAN handles personal information, please contact our customer support team through the contact information provided on our website.

AL ZAYAN
United Arab Emirates