Return & Refund Policy – AL ZAYAN

At AL ZAYAN, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the conditions below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in the original packaging.

• Include all accessories, tags, manuals, and other items supplied with the product.

• Not show signs of damage, washing, alteration, or misuse.

• Be accompanied by your order number or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

• Personal care and beauty products that have been opened.

• Health and hygiene products.

• Items that are customized or made specifically for the customer.

• Products damaged or altered after delivery.

• Any product clearly marked as non-returnable on its product page.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos of the product.

• Photos of the packaging, if damaged.

• A brief description of the issue.

After reviewing the request, AL ZAYAN may offer a replacement, exchange, or refund where applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method, where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping

If you are returning an item because you changed your mind, ordered the wrong item, or no longer require the product, return shipping costs may be the customer's responsibility.

If the item was received damaged, defective, or incorrect, AL ZAYAN will review the case and may cover the applicable return shipping costs.

6. Exchanges

If you would like to exchange an eligible item for another product, please contact our customer service team within 14 days of delivery.

Exchanges are subject to product availability.

7. Refund Delays

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider. If the refund is still not visible after the applicable processing period, contact AL ZAYAN customer support.

8. How to Request a Return

To request a return or refund, please contact our customer support team with:

Order Number: Your order number
Reason for Return: Brief explanation
Product: Name of the product
Photos: Required where the item is damaged, defective, or incorrect

Our team will provide you with the return instructions after reviewing your request.

9. Important Notice

Returns and refunds are subject to product eligibility and inspection. Items that do not meet the return conditions may be refused or returned to the customer.

AL ZAYAN reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.

Contact Us

For return, exchange, or refund assistance, please contact AL ZAYAN Customer Support through the contact details provided on our website.

Thank you for shopping with AL ZAYAN.