Terms of service

Terms of Service – AL ZAYAN

Effective Date: August 16, 2026

Welcome to AL ZAYAN. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service apply to all visitors, customers, and users of the AL ZAYAN online store.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

AL ZAYAN reserves the right to update these Terms of Service at any time. Changes will become effective when published on our website.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

AL ZAYAN reserves the right to:

  • Modify product information.

  • Update prices.

  • Change product availability.

  • Discontinue products.

  • Correct errors or inaccuracies.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation. An order may be cancelled or rejected where necessary, including situations involving:

  • Incorrect pricing or product information.

  • Product unavailability.

  • Suspected fraudulent or unauthorized activity.

  • Incorrect customer or delivery information.

  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order that has already been paid for, the applicable amount will be refunded according to our Return & Refund Policy.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

Where applicable, prices may include or exclude taxes, fees, delivery charges, or other applicable costs. Any applicable charges will be shown during the checkout process.

Customers are responsible for providing accurate payment and billing information.

5. Delivery

We deliver orders within the areas supported by our store and delivery partners.

Delivery times displayed on our website are estimates and may vary due to factors such as:

  • Delivery location.

  • Weather conditions.

  • Public holidays.

  • Courier delays.

  • Incorrect or incomplete address information.

  • Circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before purchasing.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

7. Prohibited Use

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or conduct unauthorized transactions.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Copy, reproduce, or misuse our website content without permission.

  • Upload malicious software, viruses, or harmful code.

  • Provide false or misleading information.

8. Intellectual Property

All content on the AL ZAYAN website, including logos, branding, images, product descriptions, graphics, text, designs, and other materials, is owned by or licensed to AL ZAYAN unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, analytics providers, advertising platforms, and other service providers.

Your use of third-party services may be subject to the terms and policies of those providers.

AL ZAYAN is not responsible for the independent policies or practices of third-party services.

10. Disclaimer

We make reasonable efforts to keep our website and services accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely free of technical issues.

Product information is provided for general purchasing purposes and should not be interpreted as professional, medical, or other specialized advice unless expressly stated.

11. Limitation of Liability

To the extent permitted by applicable law, AL ZAYAN will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable UAE law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes shall be handled by the appropriate authorities or courts having jurisdiction under applicable UAE law.

14. Changes to These Terms

AL ZAYAN may modify these Terms of Service from time to time. Updated terms will be published on this page, and the revised effective date will be displayed at the top.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

15. Contact Us

If you have questions regarding these Terms of Service, please contact AL ZAYAN Customer Support through the contact information provided on our website.

AL ZAYAN
United Arab Emirates